26ah Privacy Policy — Your Data, Our Responsibility

Introduction

Welcome to the 26ah Sports Betting platform. This Privacy Policy explains what information we collect when you use the 26ah website, how that information is used, who it is shared with, and what steps we take to keep your data safe.

26ah places the highest importance on the privacy of users in Bangladesh. We believe your personal data belongs to you, and protecting it is our ethical responsibility. That's why 26ah consistently follows international-standard data protection technologies and policies.

What Information We Collect

26ah collects two types of data — information you provide directly, and information collected automatically. Details are outlined below:

Information You Provide:

• At registration: full name, email address, mobile number, date of birth
• For identity verification: National ID (NID) or passport details
• Payment details: bKash/Nagad/Rocket number (we do not store card numbers)
• Address: Current residential address
• Messages you send when contacting support

Automatically Collected Information:

• IP Address & Device Type
• Browser name and version
• Pages you visited and time spent on each
• Betting history and transaction records
• Cookies & Local Storage Data

How Your Information Is Used

26ah uses your data only for specific, legitimate purposes. We never use it unnecessarily. The key use cases are outlined below:

• Account Management: To create, verify, and maintain your account.
• Providing Betting Services: To place your bets, process results, and pay out your winnings.
• Identity Verification (KYC): To meet legal obligations related to fraud prevention and anti-money laundering.
• Customer Support: To resolve your questions and complaints quickly.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Security: To detect suspicious activity and keep your account secure.
• Marketing (Consent-Based): To send you relevant offers and promotions, subject to your consent.

When Data Is Disclosed

26ah may disclose data under the following limited circumstances:

• Service Provider Partners: With payment processors, KYC verification providers, and technology service providers — but only the data strictly necessary to deliver those services.
• Legal Obligations: Upon receipt of a valid request from a legal authority in Bangladesh.
• Fraud Prevention: To the relevant authorities in cases of financial crime or fraud.
• Business Transfer: In the event of an acquisition or merger, the new owner will be bound by the same Privacy Policy that 26ah upholds.

All of our partner organizations are contractually bound to uphold the same privacy standards as 26ah. They are not permitted to use your information for their own purposes.

Cookie Policy

26ah uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not function properly.

Security Measures

26ah uses industry-leading security technologies to protect your data. Our security infrastructure operates across the following layers:

• Data Encryption: All sensitive data, both stored and in transit, is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Enjoy an extra layer of login security with OTP verification.
• Firewall & DDoS Protection: Robust measures are in place to prevent unauthorized server access and cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Control: Only authorized personnel may access data, and only when strictly necessary.

Your Rights

As a 26ah user, you have the following rights:

• Right to Access: You may request details of what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we restrict the use of your data for certain purposes.
• Right to Data Portability: You may request a copy of your data in a readable, portable format.
• Right to Withdraw from Marketing: You can opt out of marketing communications at any time.

To exercise any of these rights, email our support team. We typically respond within 30 days.

Protection of Minors

26ah strictly does not provide services to anyone under the age of 18. We verify age at registration and do not knowingly serve minors.

If a minor has registered an account on 26ah and we become aware of it, that account will be closed immediately and all associated data will be deleted. If you believe a minor is using our site, please let us know.

Changes to the Privacy Policy

26ah may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an on-site notification.

Continued use of the site after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.

Privacy-Related Contact

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please reach out to us:

• Email: privacy@26ah.app
• Support Email: support@26ah.app
• Working Hours: 7 days a week, 9:00 AM – 11:00 PM (BST)
• Response Time: Typically 3–5 business days

Your privacy matters deeply to us. Whatever the issue, we strive to respond promptly and with care. Thank you for trusting 26ah.